Managed Services

Managed services dashboard and ticket operations

Get managed services dashboard

get

Returns dashboard data including service requests, tickets, and activity feed

Authorizations

sessionAuth

connect.sidstringRequired

Session-based authentication via HTTP-only cookie

Responses

200

Dashboard data

application/json

ticketsobject[]Optional

activityFeedobject[]Optional

401

Not authenticated

403

Access denied

500

Server error

get

/managed-services/dashboard

HTTPcURLJavaScriptPython

GET /api/managed-services/dashboard HTTP/1.1
Accept: */*

{
  "serviceRequests": [
    {
      "id": 1,
      "title": "Need help with billing integration",
      "description": "text",
      "status": "open",
      "priority": "medium",
      "category": "billing",
      "creatorId": 1,
      "assigneeId": 1,
      "referenceType": "text",
      "referenceId": 1,
      "metadata": {},
      "createdAt": "2026-03-18T12:47:41.358Z",
      "updatedAt": "2026-03-18T12:47:41.358Z"
    }
  ],
  "tickets": [
    {}
  ],
  "metrics": {
    "activeEngagements": 1,
    "avgResolutionTime": 1,
    "hoursSaved": 1
  },
  "activityFeed": [
    {}
  ]
}

Get ticket details

get

Returns details of a specific support ticket including conversation history

Authorizations

sessionAuth

connect.sidstringRequired

Session-based authentication via HTTP-only cookie

Path parameters

ticketIdintegerRequired

Ticket ID

Responses

200

Ticket details with conversation

application/json

401

Not authenticated

403

Access denied

404

Ticket not found

500

Server error

get

/managed-services/ticket/{ticketId}

HTTPcURLJavaScriptPython

GET /api/managed-services/ticket/{ticketId} HTTP/1.1
Accept: */*

{
  "ticket": {
    "id": 1,
    "title": "text",
    "status": "text",
    "priority": "text",
    "createdAt": "2026-03-18T12:47:41.358Z"
  },
  "messages": [
    {
      "id": 1,
      "content": "text",
      "sender": {
        "name": "text",
        "isSupport": true
      },
      "createdAt": "2026-03-18T12:47:41.358Z"
    }
  ]
}

Reply to a ticket

post

Adds a reply to an existing support ticket

Authorizations

sessionAuth

connect.sidstringRequired

Session-based authentication via HTTP-only cookie

Path parameters

ticketIdintegerRequired

Ticket ID

Body

application/json

contentstringRequired

Reply content

Responses

200

Reply added successfully

No content

401

Not authenticated

403

Permission denied

404

Ticket not found

500

Server error

post

/managed-services/ticket/{ticketId}/reply

HTTPcURLJavaScriptPython

POST /api/managed-services/ticket/{ticketId}/reply HTTP/1.1
Content-Type: application/json
Accept: */*
Content-Length: 18

{
  "content": "text"
}

No content

Search for reference items

get

Searches projects, organizations, and other items for linking to service requests

Authorizations

sessionAuth

connect.sidstringRequired

Session-based authentication via HTTP-only cookie

Query parameters

querystringOptional

Search query

typestring · enumOptional

Filter by reference type

Possible values:

Responses

200

Search results

application/json

idintegerOptional

typestringOptional

titlestringOptional

descriptionstring · nullableOptional

401

Not authenticated

500

Server error

get

/managed-services/search-references

HTTPcURLJavaScriptPython

GET /api/managed-services/search-references HTTP/1.1
Accept: */*

[
  {
    "id": 1,
    "type": "text",
    "title": "text",
    "description": "text"
  }
]