Managed Services

Managed services dashboard and ticket operations

Get managed services dashboard

get

Returns dashboard data including service requests, tickets, and activity feed

Authorizations

connect.sidstringRequired

Session-based authentication via HTTP-only cookie

Responses

200

Dashboard data

application/json

ticketsobject[]Optional

activityFeedobject[]Optional

401

Not authenticated

403

Access denied

500

Server error

get/managed-services/dashboard

GET /api/managed-services/dashboard HTTP/1.1
Accept: */*

{
  "serviceRequests": [
    {
      "id": 1,
      "title": "Need help with billing integration",
      "description": "text",
      "status": "open",
      "priority": "medium",
      "category": "billing",
      "creatorId": 1,
      "assigneeId": 1,
      "referenceType": "text",
      "referenceId": 1,
      "metadata": {},
      "createdAt": "2026-01-01T00:00:00.000Z",
      "updatedAt": "2026-01-01T00:00:00.000Z"
    }
  ],
  "tickets": [
    {}
  ],
  "metrics": {
    "activeEngagements": 1,
    "avgResolutionTime": 1,
    "hoursSaved": 1
  },
  "activityFeed": [
    {}
  ]
}

Get ticket details

get

Returns details of a specific support ticket including conversation history

Authorizations

connect.sidstringRequired

Session-based authentication via HTTP-only cookie

Path parameters

ticketIdintegerRequired

Ticket ID

Responses

200

Ticket details with conversation

application/json

401

Not authenticated

403

Access denied

404

Ticket not found

500

Server error

get/managed-services/ticket/{ticketId}

GET /api/managed-services/ticket/{ticketId} HTTP/1.1
Accept: */*

{
  "ticket": {
    "id": 1,
    "title": "text",
    "status": "text",
    "priority": "text",
    "createdAt": "2026-01-01T00:00:00.000Z"
  },
  "messages": [
    {
      "id": 1,
      "content": "text",
      "sender": {
        "name": "text",
        "isSupport": true
      },
      "createdAt": "2026-01-01T00:00:00.000Z"
    }
  ]
}

Reply to a ticket

post

Adds a reply to an existing support ticket

Authorizations

connect.sidstringRequired

Session-based authentication via HTTP-only cookie

Path parameters

ticketIdintegerRequired

Ticket ID

Body

contentstringRequired

Reply content

Responses

200

Reply added successfully

No content

401

Not authenticated

403

Permission denied

404

Ticket not found

500

Server error

post/managed-services/ticket/{ticketId}/reply

POST /api/managed-services/ticket/{ticketId}/reply HTTP/1.1
Content-Type: application/json
Accept: */*
Content-Length: 18

{
  "content": "text"
}

No content

Search for reference items

get

Searches projects, organizations, and other items for linking to service requests

Authorizations

connect.sidstringRequired

Session-based authentication via HTTP-only cookie

Query parameters

querystringOptional

Search query

typestring · enumOptional

Filter by reference type

Possible values:

Responses

200

Search results

application/json

idintegerOptional

typestringOptional

titlestringOptional

descriptionstring · nullableOptional

401

Not authenticated

500

Server error

get/managed-services/search-references

GET /api/managed-services/search-references HTTP/1.1
Accept: */*

[
  {
    "id": 1,
    "type": "text",
    "title": "text",
    "description": "text"
  }
]