Service Requests

Service request management operations

Create a service request

post

Creates a new internal service request

Authorizations

connect.sidstringRequired

Session-based authentication via HTTP-only cookie

Body

titlestringRequired

Service request title

Example: Question about API integration

descriptionstring · nullableOptional

Detailed description

prioritystring · enumOptionalDefault: mediumPossible values:

categorystring · nullableOptional

referenceTypestring · enum · nullableOptionalPossible values:

referenceIdinteger · nullableOptional

Responses

200

Service request created successfully

application/json

idintegerRequired

Unique service request identifier

Example: 1

titlestringRequired

Service request title

Example: Need help with billing integration

descriptionstring · nullableOptional

Detailed description of the request

statusstring · enumRequired

Current status

Example: openPossible values:

prioritystring · enumRequired

Priority level

Example: mediumPossible values:

categorystring · nullableOptional

Request category

Example: billing

creatorIdintegerRequired

User ID who created the request

assigneeIdinteger · nullableOptional

User ID assigned to the request

referenceTypestring · nullableOptional

Type of linked reference (project, organization)

referenceIdinteger · nullableOptional

ID of the linked reference

metadataobject · nullableOptional

Additional request metadata

createdAtstring · date-timeRequired

Creation timestamp

updatedAtstring · date-timeRequired

Last update timestamp

400

Validation error

401

Not authenticated

403

Permission denied

500

Server error

post/managed-services/request

POST /api/managed-services/request HTTP/1.1
Content-Type: application/json
Accept: */*
Content-Length: 143

{
  "title": "Question about API integration",
  "description": "text",
  "priority": "medium",
  "category": "text",
  "referenceType": "project",
  "referenceId": 1
}

{
  "id": 1,
  "title": "Need help with billing integration",
  "description": "text",
  "status": "open",
  "priority": "medium",
  "category": "billing",
  "creatorId": 1,
  "assigneeId": 1,
  "referenceType": "text",
  "referenceId": 1,
  "metadata": {},
  "createdAt": "2026-01-01T00:00:00.000Z",
  "updatedAt": "2026-01-01T00:00:00.000Z"
}

Delete a service request

delete

Deletes an internal service request

Authorizations

connect.sidstringRequired

Session-based authentication via HTTP-only cookie

Path parameters

idintegerRequired

Service request ID

Responses

204

Service request deleted successfully

No content

401

Not authenticated

403

Permission denied

404

Service request not found

500

Server error

delete/service-requests/{id}

DELETE /api/service-requests/{id} HTTP/1.1
Accept: */*

No content

List comments on a service request

get

Returns all comments for a specific service request

Authorizations

connect.sidstringRequired

Session-based authentication via HTTP-only cookie

Path parameters

serviceRequestIdintegerRequired

Service request ID

Responses

200

List of comments

application/json

idintegerRequired

contentstringRequired

serviceRequestIdinteger · nullableOptional

userIdintegerRequired

parentIdinteger · nullableOptional

createdAtstring · date-timeRequired

updatedAtstring · date-timeRequired

401

Not authenticated

500

Server error

get/service-requests/{serviceRequestId}/comments

GET /api/service-requests/{serviceRequestId}/comments HTTP/1.1
Accept: */*

[
  {
    "id": 1,
    "content": "text",
    "serviceRequestId": 1,
    "userId": 1,
    "parentId": 1,
    "createdAt": "2026-01-01T00:00:00.000Z",
    "updatedAt": "2026-01-01T00:00:00.000Z",
    "user": {
      "id": 1,
      "username": "text",
      "fullName": "text"
    }
  }
]

Add a comment to a service request

post

Creates a new comment on a service request

Authorizations

connect.sidstringRequired

Session-based authentication via HTTP-only cookie

Path parameters

serviceRequestIdintegerRequired

Service request ID

Body

contentstringRequired

Comment content

parentIdinteger · nullableOptional

Parent comment ID for replies

Responses

200

Comment created successfully

application/json

idintegerRequired

contentstringRequired

serviceRequestIdinteger · nullableOptional

userIdintegerRequired

parentIdinteger · nullableOptional

createdAtstring · date-timeRequired

updatedAtstring · date-timeRequired

401

Not authenticated

403

Permission denied

500

Server error

post/service-requests/{serviceRequestId}/comments

POST /api/service-requests/{serviceRequestId}/comments HTTP/1.1
Content-Type: application/json
Accept: */*
Content-Length: 31

{
  "content": "text",
  "parentId": 1
}

{
  "id": 1,
  "content": "text",
  "serviceRequestId": 1,
  "userId": 1,
  "parentId": 1,
  "createdAt": "2026-01-01T00:00:00.000Z",
  "updatedAt": "2026-01-01T00:00:00.000Z",
  "user": {
    "id": 1,
    "username": "text",
    "fullName": "text"
  }
}