# Rule: Credit Memo Spike (Zuora)

**Category:** Billing Accuracy\
**Severity:** Warning\
**Run Frequency:** Every 60 minutes

**Target System:** Zuora

**What It Monitors:**\
Unusual spikes in credit memos.

**How It Works:**

| Setting       | Value                                    |
| ------------- | ---------------------------------------- |
| Data Source   | Zuora Credit Memos                       |
| Looks For     | All credit memos                         |
| Time Window   | Last 24 hours                            |
| Triggers When | Total credit memo amount exceeds $10,000 |
| Groups By     | Overall total (not grouped)              |

**Why It Matters:**\
High credit memo volume may indicate billing errors or policy abuse.

**Recommended Actions:**

* Review credit memo reasons
* Audit billing accuracy
* Check for duplicate credits