> For the complete documentation index, see [llms.txt](https://docs.kaana.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.kaana.com/guides/detection-rule-guides/billing-accuracy-rules/rule-failed-bill-run-detection-zuora.md).

# Rule: Failed Bill Run Detection (Zuora)

**Category:** Billing Accuracy\
**Severity:** Critical\
**Run Frequency:** Every 60 minutes

**Target System:** Zuora

**What It Monitors:**\
Bill runs in your Zuora account that have failed, errored, or been canceled.

**How It Works:**

| Setting       | Value                                               |
| ------------- | --------------------------------------------------- |
| Data Source   | Zuora Bill Runs                                     |
| Looks For     | Bill runs with status of Error, Failed, or Canceled |
| Time Window   | Last 24 hours                                       |
| Triggers When | 1 or more matching bill runs found                  |
| Groups By     | Each individual bill run                            |

**Why It Matters:**\
Failed bill runs can prevent invoices from being generated, which delays billing and impacts cash flow. Catching these quickly ensures your billing cycle stays on track.

**Recommended Actions:**

* Review the bill run error details in Zuora
* Check for data issues in the affected accounts
* Fix any underlying problems and re-run the billing
* Contact Zuora support if the issue persists