# Rule: Failed Payment Signal (Zuora)

**Category:** Payment Health\
**Severity:** Critical\
**Run Frequency:** Every 60 minutes

**Target System:** Zuora

**What It Monitors:**\
Individual payments that have failed or errored in Zuora.

**How It Works:**

<table><thead><tr><th width="202.76953125">Setting</th><th>Value</th></tr></thead><tbody><tr><td>Data Source</td><td>Zuora Payments</td></tr><tr><td>Looks For</td><td>Payments with status of Error</td></tr><tr><td>Time Window</td><td>Last 24 hours</td></tr><tr><td>Triggers When</td><td>1 or more failed payments per account</td></tr><tr><td>Groups By</td><td>Account and individual payment</td></tr></tbody></table>

**Why It Matters:**\
Failed payments mean lost revenue and can lead to customer churn if not addressed quickly. Proactive follow-up can recover revenue and improve customer relationships.

**Recommended Actions:**

* Contact the customer to update their payment method
* Retry the payment once details are updated
* Offer alternative payment options if needed
* Send dunning notifications as appropriate

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