Category: Payment Health
Severity: Critical
Run Frequency: Every 60 minutes
Target System: Zuora
What It Monitors:
Individual payments that have failed or errored in Zuora.
How It Works:
Setting
Value
Data Source
Zuora Payments
Looks For
Payments with status of Error
Time Window
Last 24 hours
Triggers When
1 or more failed payments per account
Groups By
Account and individual payment
Why It Matters:
Failed payments mean lost revenue and can lead to customer churn if not addressed quickly. Proactive follow-up can recover revenue and improve customer relationships.
Recommended Actions:
Contact the customer to update their payment method