> For the complete documentation index, see [llms.txt](https://docs.kaana.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.kaana.com/guides/detection-rule-guides/payment-health-rules/rule-failed-payment-spike-zuora.md).

# Rule: Failed Payment Spike (Zuora)

**Category:** Payment Health\
**Severity:** Critical\
**Run Frequency:** Every 60 minutes

**Target System:** Zuora

**What It Monitors:**\
Sudden increases in payment failure rates compared to normal levels.

**How It Works:**

<table><thead><tr><th width="210.3671875">Setting</th><th>Value</th></tr></thead><tbody><tr><td>Data Source</td><td>Zuora Payments</td></tr><tr><td>Looks For</td><td>Payments with status of Error</td></tr><tr><td>Time Window</td><td>Last 1 hour</td></tr><tr><td>Triggers When</td><td>More than 10 failed payments</td></tr><tr><td>Groups By</td><td>Payment method type (credit card, ACH, etc.)</td></tr></tbody></table>

**Why It Matters:**\
A spike in payment failures could indicate a payment gateway issue, fraud attack, or widespread payment method expiration. Quick response can minimize revenue impact.

**Recommended Actions:**

* Check payment gateway status
* Review error codes for patterns
* Contact your payment processor if needed

<br>