Category: Payment Health
Severity: Critical
Run Frequency: Every 60 minutes
Target System: Zuora
What It Monitors:
Sudden increases in payment failure rates compared to normal levels.
How It Works:
Setting
Value
Data Source
Zuora Payments
Looks For
Payments with status of Error
Time Window
Last 1 hour
Triggers When
More than 10 failed payments
Groups By
Payment method type (credit card, ACH, etc.)
Why It Matters:
A spike in payment failures could indicate a payment gateway issue, fraud attack, or widespread payment method expiration. Quick response can minimize revenue impact.