> For the complete documentation index, see [llms.txt](https://docs.kaana.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.kaana.com/guides/detection-rule-guides/revenue-leakage-rules/rule-outstanding-account-balance-zuora.md).

# Rule: Outstanding Account Balance (Zuora)

**Category:** Revenue Leakage\
**Severity:** Warning\
**Run Frequency:** Every 60 minutes

**Target System:** Zuora

**What It Monitors:**\
Active accounts in Zuora that have outstanding (unpaid) balances.

**How It Works:**

| Setting       | Value                                          |
| ------------- | ---------------------------------------------- |
| Data Source   | Zuora Accounts                                 |
| Looks For     | Active accounts with a balance greater than $0 |
| Time Window   | Last 24 hours                                  |
| Triggers When | 1 or more accounts with outstanding balance    |
| Groups By     | Each individual account                        |

**Why It Matters:**\
Outstanding balances represent revenue at risk. Long-term unpaid balances can become bad debt and affect your cash flow.

**Recommended Actions:**

* Review the account's payment history
* Send a balance reminder to the customer
* Check for payment method issues
* Escalate to collections if the balance is overdue

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