Rule: Lead Response Time SLA (Salesforce)

Category: Sales Efficiency Severity: Warning Run Frequency: Every 60 minutes

Target System: Salesforce

What It Monitors: Lead response times for SLA compliance.

How It Works:

Setting	Value
Data Source	Salesforce Leads
Looks For	New leads that have not been converted
Time Window	Last 24 hours
Triggers When	More than 5 uncontacted new leads per owner
Groups By	Lead owner

Why It Matters: Slow lead response reduces conversion rates and wastes marketing investment.

Recommended Actions:

• Prioritize lead follow-up

• Redistribute leads if overloaded

• Review lead routing rules