Managing Your Subscription

Learn how to manage your Kaana subscription.

Updated over a month ago

Accessing Billing

1

Access Billing

• Go to your profile icon in the top right of the page

• Select Billing

Note: Requires Owner role.

Subscription Overview

View your current subscription:

• Current plan

• Billing cycle (monthly/annual)

• Next billing date

• Number of seats

• Current cost

Changing Your Plan

Upgrade

1

Click Change Plan

2

Select the new plan

3

Review what's included

4

See price difference

5

Click Upgrade

Upgrades are effective immediately. You'll be charged the prorated difference.

Downgrade

1

Click Change Plan

2

Select the new plan

3

Review what you'll lose

4

Click Downgrade

Downgrades take effect at the end of your current billing period.

Managing Seats

Add Seats

1

Click Add Seats

2

Enter how many to add

3

See prorated cost

4

Click Add

New seats are available immediately.

Remove Seats

1

Click Remove Seats

2

Enter how many to remove

3

Note: Must deactivate users first

4

Click Remove

Changes take effect at next billing cycle.

Billing Cycle

Switch to Annual

1

Click Switch to Annual

2

Review annual price

3

See your savings

4

Confirm change

Save money with annual billing. Changes apply at next renewal.

Switch to Monthly

1

Click Switch to Monthly

2

Review monthly price

3

Confirm change

Changes apply at next renewal.

Payment History

View Invoices

1

Go to Billing

2

Click Payment History

3

See all past invoices

4

Download PDFs

Invoice Details

Each invoice shows:

• Invoice date

• Amount

• Payment status

• Items included

Pause Subscription

1

Click Pause Subscription

2

Select pause duration

3

Confirm

During pause:

• Access is limited

• Data is preserved

• Billing stops

Resume anytime to restore access.

Cancel Subscription

1

Click Cancel Subscription

2

Provide reason (optional)

3

Review what happens

4

Confirm cancellation

After cancellation:

• Access continues until period end

• Data is retained temporarily

• You can resubscribe later

Reactivating

1

Log in to Kaana

2

You'll see reactivation prompt

3

Choose a plan

4

Enter payment info

5

Access is restored

Billing Contact

1

Go to Billing

2

Click Billing Contact

3

Enter email address

4

Save

Update who receives billing emails.

Billing Issues

Failed Payment

1

You'll receive notification

2

Update payment method

3

Retry payment

Questions

Billing questions and next steps

• Check payment history

• Review your plan details

• Contact support if needed

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