> For the complete documentation index, see [llms.txt](https://docs.kaana.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.kaana.com/product/billing-and-plans/managing-your-subscription.md).
# Managing Your Subscription
Learn how to manage your Kaana subscription.
Updated over a month ago
## Accessing Billing
{% stepper %}
{% step %}
### Access Billing
* Go to your profile icon in the top right of the page
* Select **Billing**
Note: Requires Owner role.
{% endstep %}
{% endstepper %}
## Subscription Overview
View your current subscription:
* Current plan
* Billing cycle (monthly/annual)
* Next billing date
* Number of seats
* Current cost
## Changing Your Plan
### Upgrade
{% stepper %}
{% step %}
Click **Change Plan**
{% endstep %}
{% step %}
Select the new plan
{% endstep %}
{% step %}
Review what's included
{% endstep %}
{% step %}
See price difference
{% endstep %}
{% step %}
Click **Upgrade**
{% endstep %}
{% endstepper %}
Upgrades are effective immediately. You'll be charged the prorated difference.
### Downgrade
{% stepper %}
{% step %}
Click **Change Plan**
{% endstep %}
{% step %}
Select the new plan
{% endstep %}
{% step %}
Review what you'll lose
{% endstep %}
{% step %}
Click **Downgrade**
{% endstep %}
{% endstepper %}
Downgrades take effect at the end of your current billing period.
## Managing Seats
### Add Seats
{% stepper %}
{% step %}
Click **Add Seats**
{% endstep %}
{% step %}
Enter how many to add
{% endstep %}
{% step %}
See prorated cost
{% endstep %}
{% step %}
Click **Add**
{% endstep %}
{% endstepper %}
New seats are available immediately.
### Remove Seats
{% stepper %}
{% step %}
Click **Remove Seats**
{% endstep %}
{% step %}
Enter how many to remove
{% endstep %}
{% step %}
Note: Must deactivate users first
{% endstep %}
{% step %}
Click **Remove**
{% endstep %}
{% endstepper %}
Changes take effect at next billing cycle.
## Billing Cycle
### Switch to Annual
{% stepper %}
{% step %}
Click **Switch to Annual**
{% endstep %}
{% step %}
Review annual price
{% endstep %}
{% step %}
See your savings
{% endstep %}
{% step %}
Confirm change
{% endstep %}
{% endstepper %}
Save money with annual billing. Changes apply at next renewal.
### Switch to Monthly
{% stepper %}
{% step %}
Click **Switch to Monthly**
{% endstep %}
{% step %}
Review monthly price
{% endstep %}
{% step %}
Confirm change
{% endstep %}
{% endstepper %}
Changes apply at next renewal.
## Payment History
### View Invoices
{% stepper %}
{% step %}
Go to Billing
{% endstep %}
{% step %}
Click **Payment History**
{% endstep %}
{% step %}
See all past invoices
{% endstep %}
{% step %}
Download PDFs
{% endstep %}
{% endstepper %}
### Invoice Details
Each invoice shows:
* Invoice date
* Amount
* Payment status
* Items included
## Pause Subscription
{% stepper %}
{% step %}
Click **Pause Subscription**
{% endstep %}
{% step %}
Select pause duration
{% endstep %}
{% step %}
Confirm
{% endstep %}
{% endstepper %}
During pause:
* Access is limited
* Data is preserved
* Billing stops
Resume anytime to restore access.
## Cancel Subscription
{% stepper %}
{% step %}
Click **Cancel Subscription**
{% endstep %}
{% step %}
Provide reason (optional)
{% endstep %}
{% step %}
Review what happens
{% endstep %}
{% step %}
Confirm cancellation
{% endstep %}
{% endstepper %}
After cancellation:
* Access continues until period end
* Data is retained temporarily
* You can resubscribe later
## Reactivating
{% stepper %}
{% step %}
Log in to Kaana
{% endstep %}
{% step %}
You'll see reactivation prompt
{% endstep %}
{% step %}
Choose a plan
{% endstep %}
{% step %}
Enter payment info
{% endstep %}
{% step %}
Access is restored
{% endstep %}
{% endstepper %}
## Billing Contact
{% stepper %}
{% step %}
Go to Billing
{% endstep %}
{% step %}
Click **Billing Contact**
{% endstep %}
{% step %}
Enter email address
{% endstep %}
{% step %}
Save
{% endstep %}
{% endstepper %}
Update who receives billing emails.
## Billing Issues
### Failed Payment
{% stepper %}
{% step %}
You'll receive notification
{% endstep %}
{% step %}
Update payment method
{% endstep %}
{% step %}
Retry payment
{% endstep %}
{% endstepper %}
## Questions
Billing questions and next steps
* Check payment history
* Review your plan details
* Contact support if needed
***
Related Articles
* [Subscription Plans](/product/billing-and-plans/subscription-plans.md)
* [Program Planner](/product/planning-and-resources/program-planner.md)
* [Roles & Permissions](broken://pages/7a3664d23450c042d7e7084f78947259f6049fcc)
* [Payment Methods](/product/billing-and-plans/payment-methods.md)
* [Managed Services](/product/managed-services/managed-services-overview.md)
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