Payment Methods

Manage how you pay for your Kaana subscription.

Updated over a month ago

Supported Payment Methods

• Credit cards (Visa, Mastercard, American Express)

• Debit cards

• Some regions support additional methods

Managing Payment Methods

Access Payment Settings

1

Go to Settings > Billing

2

Click Payment Methods

View Current Method

See your active payment method:

• Card type and last 4 digits

• Expiration date

• Billing address

Adding a Payment Method

Add a Card

1

Click Add Payment Method

2

Enter card details:

• Card number

• Expiration date

• CVV

• Billing name

• Billing address

3

Click Add Card

Set as Default

If you have multiple methods:

1

Find the method to use

2

Click Set as Default

3

This card will be charged

Updating Payment Methods

Update Card Details

When your card expires or changes:

1

Click Edit on the payment method

2

Update the details

3

Save changes

Update Billing Address

1

Click Edit on the payment method

2

Update address fields

3

Save changes

Removing Payment Methods

Delete a Card

1

Find the card to remove

2

Click Remove

3

Confirm deletion

Note: You can't remove your only payment method if you have an active subscription.

Payment Security

Your Data is Safe

• Card numbers are never stored directly

• Payments processed by Stripe

• PCI-compliant security

• Encrypted transactions

What We Store

• Last 4 digits of card

• Card type

• Expiration date

• Billing address

We never store:

• Full card numbers

• CVV codes

Failed Payments

Why Payments Fail

Common reasons:

• Card expired

• Insufficient funds

• Bank declined

• Card number changed

When Payment Fails

1

We'll email you

2

We'll retry automatically

3

Update your payment method

4

Service continues during grace period

Resolving Failed Payments

1

Check the error message

2

Verify card details are correct

3

Contact your bank if needed

4

Update or add a new payment method

5

Retry the payment

Receipts and Invoices

Automatic Receipts

After each payment:

• Email receipt sent

• Invoice available in billing history

Download Invoices

1

Go to Billing

2

Click Payment History

3

Find the invoice

4

Click Download PDF

Invoice Details

Invoices include:

• Your company details

• Itemized charges

• Payment method used

• Transaction ID

Currency

Billing Currency

• Prices shown in your billing currency

• Set during initial subscription

• Contact support to change

Multi-Currency

Some plans support:

• Pricing in local currency

• Invoices in local currency

---

Related Articles

• Authentication Security

• Security Settings

• Frequently Asked Questions

• Managing Your Subscription

• Managed Services

Did this answer your question?

😞 😐 😃