# Payment Methods

Manage how you pay for your Kaana subscription.

Updated over a month ago

## Supported Payment Methods

* Credit cards (Visa, Mastercard, American Express)
* Debit cards
* Some regions support additional methods

## Managing Payment Methods

### Access Payment Settings

{% stepper %}
{% step %}
Go to **Settings** > **Billing**
{% endstep %}

{% step %}
Click **Payment Methods**
{% endstep %}
{% endstepper %}

### View Current Method

See your active payment method:

* Card type and last 4 digits
* Expiration date
* Billing address

## Adding a Payment Method

### Add a Card

{% stepper %}
{% step %}
Click **Add Payment Method**
{% endstep %}

{% step %}
Enter card details:

* Card number
* Expiration date
* CVV
* Billing name
* Billing address
  {% endstep %}

{% step %}
Click **Add Card**
{% endstep %}
{% endstepper %}

### Set as Default

If you have multiple methods:

{% stepper %}
{% step %}
Find the method to use
{% endstep %}

{% step %}
Click **Set as Default**
{% endstep %}

{% step %}
This card will be charged
{% endstep %}
{% endstepper %}

## Updating Payment Methods

### Update Card Details

When your card expires or changes:

{% stepper %}
{% step %}
Click **Edit** on the payment method
{% endstep %}

{% step %}
Update the details
{% endstep %}

{% step %}
Save changes
{% endstep %}
{% endstepper %}

### Update Billing Address

{% stepper %}
{% step %}
Click **Edit** on the payment method
{% endstep %}

{% step %}
Update address fields
{% endstep %}

{% step %}
Save changes
{% endstep %}
{% endstepper %}

## Removing Payment Methods

### Delete a Card

{% stepper %}
{% step %}
Find the card to remove
{% endstep %}

{% step %}
Click **Remove**
{% endstep %}

{% step %}
Confirm deletion
{% endstep %}
{% endstepper %}

Note: You can't remove your only payment method if you have an active subscription.

## Payment Security

### Your Data is Safe

* Card numbers are never stored directly
* Payments processed by Stripe
* PCI-compliant security
* Encrypted transactions

### What We Store

* Last 4 digits of card
* Card type
* Expiration date
* Billing address

We never store:

* Full card numbers
* CVV codes

## Failed Payments

### Why Payments Fail

Common reasons:

* Card expired
* Insufficient funds
* Bank declined
* Card number changed

### When Payment Fails

{% stepper %}
{% step %}
We'll email you
{% endstep %}

{% step %}
We'll retry automatically
{% endstep %}

{% step %}
Update your payment method
{% endstep %}

{% step %}
Service continues during grace period
{% endstep %}
{% endstepper %}

### Resolving Failed Payments

{% stepper %}
{% step %}
Check the error message
{% endstep %}

{% step %}
Verify card details are correct
{% endstep %}

{% step %}
Contact your bank if needed
{% endstep %}

{% step %}
Update or add a new payment method
{% endstep %}

{% step %}
Retry the payment
{% endstep %}
{% endstepper %}

## Receipts and Invoices

### Automatic Receipts

After each payment:

* Email receipt sent
* Invoice available in billing history

### Download Invoices

{% stepper %}
{% step %}
Go to **Billing**
{% endstep %}

{% step %}
Click **Payment History**
{% endstep %}

{% step %}
Find the invoice
{% endstep %}

{% step %}
Click **Download PDF**
{% endstep %}
{% endstepper %}

### Invoice Details

Invoices include:

* Your company details
* Itemized charges
* Payment method used
* Transaction ID

## Currency

### Billing Currency

* Prices shown in your billing currency
* Set during initial subscription
* Contact support to change

### Multi-Currency

Some plans support:

* Pricing in local currency
* Invoices in local currency

***

Related Articles

* [Authentication Security](https://docs.kaana.com/product/billing-and-plans/broken-reference)
* [Security Settings](https://docs.kaana.com/product/billing-and-plans/broken-reference)
* [Frequently Asked Questions](https://docs.kaana.com/product/billing-and-plans/broken-reference)
* [Managing Your Subscription](https://docs.kaana.com/product/billing-and-plans/managing-your-subscription)
* [Managed Services](https://docs.kaana.com/product/managed-services/managed-services-overview)

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