Logging In to Kaana

Logging In to Kaana

First-Time Login

1

Verify email and set password

When your account is created, you'll receive an email with a link to:

• Verify your email address

• Set your password

Click the link in the email and follow the prompts to create a secure password.

Signing In

1

Go to your organization's Kaana login page.

2

Click Sign In.

3

Enter your email address and password.

4

Click Continue.

Password Requirements

• At least 8 characters long

• Include a mix of letters, numbers, and symbols

• Different from your previous passwords

Forgot Your Password?

1

On the login page, click Forgot Password.

2

Enter your email address.

3

Check your email for a password reset link.

4

Click the link and create a new password.

Note: The reset link expires after 24 hours. If it expires, request a new one.

Trouble Logging In?

Common Issues

"Invalid email or password"

• Double-check your email address for typos

• Make sure Caps Lock is off

• Try resetting your password

"Account locked"

• Your account may be locked after multiple failed attempts

• Wait 15 minutes and try again, or contact your administrator

No reset email received

• Check your spam/junk folder

• Make sure you're using the correct email address

• Ask your administrator to verify your account

Still Need Help?

Contact your organization's administrator or Kaana support for assistance.

Staying Signed In

For security, you'll be automatically signed out after a period of inactivity. To stay signed in longer on trusted devices, check your browser's "remember me" or related settings.

Multiple Organizations

If you belong to multiple organizations, you'll select which one to access after signing in. You can switch organizations from your profile menu.