# Logging In to Kaana

## Logging In to Kaana

### First-Time Login

{% stepper %}
{% step %}

### Verify email and set password

When your account is created, you'll receive an email with a link to:

* Verify your email address
* Set your password

Click the link in the email and follow the prompts to create a secure password.
{% endstep %}
{% endstepper %}

### Signing In

{% stepper %}
{% step %}
Go to your organization's Kaana login page.
{% endstep %}

{% step %}
Click **Sign In**.
{% endstep %}

{% step %}
Enter your email address and password.
{% endstep %}

{% step %}
Click **Continue**.
{% endstep %}
{% endstepper %}

### Password Requirements

* At least 8 characters long
* Include a mix of letters, numbers, and symbols
* Different from your previous passwords

### Forgot Your Password?

{% stepper %}
{% step %}
On the login page, click **Forgot Password**.
{% endstep %}

{% step %}
Enter your email address.
{% endstep %}

{% step %}
Check your email for a password reset link.
{% endstep %}

{% step %}
Click the link and create a new password.

Note: The reset link expires after 24 hours. If it expires, request a new one.
{% endstep %}
{% endstepper %}

### Trouble Logging In?

#### Common Issues

<details>

<summary>"Invalid email or password"</summary>

* Double-check your email address for typos
* Make sure Caps Lock is off
* Try resetting your password

</details>

<details>

<summary>"Account locked"</summary>

* Your account may be locked after multiple failed attempts
* Wait 15 minutes and try again, or contact your administrator

</details>

<details>

<summary>No reset email received</summary>

* Check your spam/junk folder
* Make sure you're using the correct email address
* Ask your administrator to verify your account

</details>

### Still Need Help?

Contact your organization's administrator or Kaana support for assistance.

### Staying Signed In

For security, you'll be automatically signed out after a period of inactivity. To stay signed in longer on trusted devices, check your browser's "remember me" or related settings.

### Multiple Organizations

If you belong to multiple organizations, you'll select which one to access after signing in. You can switch organizations from your profile menu.