# Managed Services Overview

Managed Services provide dedicated support and expertise for your key business platforms.

Updated over a month ago

## What are Managed Services?

Managed Services are add-on offerings that provide:

* Expert support for specific platforms
* Proactive monitoring and alerts
* AI-powered insights and recommendations
* Issue resolution assistance

## Available Services

### Zuora Managed Services

Expert support for Zuora subscription management:

* Billing configuration
* Revenue recognition
* Subscription analytics

### Salesforce Managed Services

Support for Salesforce CRM:

* Configuration optimization
* Integration support
* Data management

### Nue Managed Services

Assistance with Nue platform:

* Setup and configuration
* Best practices
* Troubleshooting

### Stripe Billing Managed Services

Support for Stripe billing:

* Payment configuration
* Subscription management
* Reporting setup

## Service Tiers

Each managed service offers three tiers:

### Growth Tier

* Basic support coverage
* Standard response times
* Core monitoring features

### Scale Tier

* Extended support hours
* Faster response times
* Advanced monitoring
* Proactive recommendations

### Premier Tier

* 24/7 support coverage
* Priority response
* Dedicated support contact
* Custom integrations
* Strategic guidance

## Subscribing to Managed Services

### Add a Service

{% stepper %}
{% step %}

### Go to Billing settings

Go to **Settings** > **Billing**.
{% endstep %}

{% step %}

### Open Managed Services

Click **Managed Services**.
{% endstep %}

{% step %}

### Select service

Select the service you want to add.
{% endstep %}

{% step %}

### Choose a tier

Choose the appropriate tier for your needs.
{% endstep %}

{% step %}

### Review pricing

Review the pricing details for the selected service and tier.
{% endstep %}

{% step %}

### Subscribe

Click **Subscribe**.
{% endstep %}
{% endstepper %}

### Manage Subscriptions

{% stepper %}
{% step %}

### View billing settings

Go to **Settings** > **Billing**.
{% endstep %}

{% step %}

### See active services

See your active managed services.
{% endstep %}

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### Change subscription

Upgrade, downgrade, or cancel a service as needed.
{% endstep %}
{% endstepper %}

## Using Managed Services

### Concierge Dashboard

{% stepper %}
{% step %}

### Navigate to Managed Services

Open the **Managed Services** section.
{% endstep %}

{% step %}

### View status

View overall service status.
{% endstep %}

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### See alerts

See active alerts.
{% endstep %}

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### Access AI recommendations

Access AI-driven recommendations and insights.
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{% endstepper %}

### AI Concierge

The AI Concierge provides:

* Automated Alerts — Notifications about issues
* Insights — Analysis of your platform usage
* Recommendations — Suggested improvements
* Remediation Actions — Proposed fixes

### Service Requests

{% stepper %}
{% step %}

### Open Managed Services

Go to **Managed Services**.
{% endstep %}

{% step %}

### Create new request

Click **New Request**.
{% endstep %}

{% step %}

### Describe issue

Describe your issue or question in detail.
{% endstep %}

{% step %}

### Submit

Submit the request.
{% endstep %}

{% step %}

### Track status

Track the status and responses for your request.
{% endstep %}
{% endstepper %}

### Activity Feed

View all managed service activity:

* Alert notifications
* Request updates
* AI recommendations
* Resolution notes

## Alerts

### Alert Severity

| Severity | Meaning                      |
| -------- | ---------------------------- |
| Critical | Immediate attention required |
| High     | Address soon                 |
| Medium   | Monitor and plan             |
| Low      | Informational                |

### Responding to Alerts

{% stepper %}
{% step %}

### View alert details

Open the alert to see full details.
{% endstep %}

{% step %}

### Review recommendations

Review AI recommendations provided for the alert.
{% endstep %}

{% step %}

### Take action

Accept or dismiss suggestions and take remediation actions.
{% endstep %}

{% step %}

### Track resolution

Track the resolution status until the issue is closed.
{% endstep %}
{% endstepper %}

## Integration Monitoring

For connected integrations:

* View connection health
* See sync status
* Monitor error rates
* Get proactive alerts

## Best Practices

### Proactive Monitoring

* Review alerts regularly
* Act on critical issues promptly
* Use AI recommendations

### Service Requests

* Provide detailed descriptions
* Include relevant context
* Follow up on open requests

### Tier Selection

* Match tier to your needs
* Consider anticipated growth
* Evaluate required response times

***

Related Articles

* <https://helpcenter.kaana.com/en/articles/13202315-welcome-to-kaana>
* <https://helpcenter.kaana.com/en/articles/13202329-navigating-the-dashboard>
* <https://helpcenter.kaana.com/en/articles/13202793-security-settings>
* <https://helpcenter.kaana.com/en/articles/13203375-api-keys>
* <https://helpcenter.kaana.com/en/articles/13206042-health-assessments>

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