Managed Services provide dedicated support and expertise for your key business platforms.
Updated over a month ago
What are Managed Services?
Managed Services are add-on offerings that provide:
Expert support for specific platforms
Proactive monitoring and alerts
AI-powered insights and recommendations
Issue resolution assistance
Available Services
Zuora Managed Services
Expert support for Zuora subscription management:
Salesforce Managed Services
Support for Salesforce CRM:
Configuration optimization
Nue Managed Services
Assistance with Nue platform:
Stripe Billing Managed Services
Support for Stripe billing:
Each managed service offers three tiers:
Proactive recommendations
Dedicated support contact
Subscribing to Managed Services
Go to Billing settings
Go to Settings > Billing.
Open Managed Services
Click Managed Services.
Select the service you want to add.
Choose the appropriate tier for your needs.
Review the pricing details for the selected service and tier.
Manage Subscriptions
View billing settings
Go to Settings > Billing.
See active services
See your active managed services.
Change subscription
Upgrade, downgrade, or cancel a service as needed.
Using Managed Services
Concierge Dashboard
Navigate to Managed Services
Open the Managed Services section.
View overall service status.
Access AI recommendations
Access AI-driven recommendations and insights.
The AI Concierge provides:
Automated Alerts — Notifications about issues
Insights — Analysis of your platform usage
Recommendations — Suggested improvements
Remediation Actions — Proposed fixes
Service Requests
Open Managed Services
Go to Managed Services.
Create new request
Click New Request.
Describe your issue or question in detail.
Track the status and responses for your request.
View all managed service activity:
Immediate attention required
Responding to Alerts
View alert details
Open the alert to see full details.
Review recommendations
Review AI recommendations provided for the alert.
Accept or dismiss suggestions and take remediation actions.
Track resolution
Track the resolution status until the issue is closed.
Integration Monitoring
For connected integrations:
Proactive Monitoring
Act on critical issues promptly
Service Requests
Provide detailed descriptions
Follow up on open requests
Consider anticipated growth
Evaluate required response times
Related Articles
https://helpcenter.kaana.com/en/articles/13202315-welcome-to-kaana
https://helpcenter.kaana.com/en/articles/13202329-navigating-the-dashboard
https://helpcenter.kaana.com/en/articles/13202793-security-settings
https://helpcenter.kaana.com/en/articles/13203375-api-keys
https://helpcenter.kaana.com/en/articles/13206042-health-assessments
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