> For the complete documentation index, see [llms.txt](https://docs.kaana.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.kaana.com/product/managed-services/managed-services-overview.md). # Managed Services Overview Managed Services provide dedicated support and expertise for your key business platforms. Updated over a month ago ## What are Managed Services? Managed Services are add-on offerings that provide: * Expert support for specific platforms * Proactive monitoring and alerts * AI-powered insights and recommendations * Issue resolution assistance ## Available Services ### Zuora Managed Services Expert support for Zuora subscription management: * Billing configuration * Revenue recognition * Subscription analytics ### Salesforce Managed Services Support for Salesforce CRM: * Configuration optimization * Integration support * Data management ### Nue Managed Services Assistance with Nue platform: * Setup and configuration * Best practices * Troubleshooting ### Stripe Billing Managed Services Support for Stripe billing: * Payment configuration * Subscription management * Reporting setup ## Service Tiers Each managed service offers three tiers: ### Growth Tier * Basic support coverage * Standard response times * Core monitoring features ### Scale Tier * Extended support hours * Faster response times * Advanced monitoring * Proactive recommendations ### Premier Tier * 24/7 support coverage * Priority response * Dedicated support contact * Custom integrations * Strategic guidance ## Subscribing to Managed Services ### Add a Service {% stepper %} {% step %} ### Go to Billing settings Go to **Settings** > **Billing**. {% endstep %} {% step %} ### Open Managed Services Click **Managed Services**. {% endstep %} {% step %} ### Select service Select the service you want to add. {% endstep %} {% step %} ### Choose a tier Choose the appropriate tier for your needs. {% endstep %} {% step %} ### Review pricing Review the pricing details for the selected service and tier. {% endstep %} {% step %} ### Subscribe Click **Subscribe**. {% endstep %} {% endstepper %} ### Manage Subscriptions {% stepper %} {% step %} ### View billing settings Go to **Settings** > **Billing**. {% endstep %} {% step %} ### See active services See your active managed services. {% endstep %} {% step %} ### Change subscription Upgrade, downgrade, or cancel a service as needed. {% endstep %} {% endstepper %} ## Using Managed Services ### Concierge Dashboard {% stepper %} {% step %} ### Navigate to Managed Services Open the **Managed Services** section. {% endstep %} {% step %} ### View status View overall service status. {% endstep %} {% step %} ### See alerts See active alerts. {% endstep %} {% step %} ### Access AI recommendations Access AI-driven recommendations and insights. {% endstep %} {% endstepper %} ### AI Concierge The AI Concierge provides: * Automated Alerts — Notifications about issues * Insights — Analysis of your platform usage * Recommendations — Suggested improvements * Remediation Actions — Proposed fixes ### Service Requests {% stepper %} {% step %} ### Open Managed Services Go to **Managed Services**. {% endstep %} {% step %} ### Create new request Click **New Request**. {% endstep %} {% step %} ### Describe issue Describe your issue or question in detail. {% endstep %} {% step %} ### Submit Submit the request. {% endstep %} {% step %} ### Track status Track the status and responses for your request. {% endstep %} {% endstepper %} ### Activity Feed View all managed service activity: * Alert notifications * Request updates * AI recommendations * Resolution notes ## Alerts ### Alert Severity | Severity | Meaning | | -------- | ---------------------------- | | Critical | Immediate attention required | | High | Address soon | | Medium | Monitor and plan | | Low | Informational | ### Responding to Alerts {% stepper %} {% step %} ### View alert details Open the alert to see full details. {% endstep %} {% step %} ### Review recommendations Review AI recommendations provided for the alert. {% endstep %} {% step %} ### Take action Accept or dismiss suggestions and take remediation actions. {% endstep %} {% step %} ### Track resolution Track the resolution status until the issue is closed. {% endstep %} {% endstepper %} ## Integration Monitoring For connected integrations: * View connection health * See sync status * Monitor error rates * Get proactive alerts ## Best Practices ### Proactive Monitoring * Review alerts regularly * Act on critical issues promptly * Use AI recommendations ### Service Requests * Provide detailed descriptions * Include relevant context * Follow up on open requests ### Tier Selection * Match tier to your needs * Consider anticipated growth * Evaluate required response times *** Related Articles * * * * * Copyright (c) 2023, Intercom, Inc. 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