Issues Overview

Issues Overview

Issues help you track problems, blockers, and concerns that need resolution.

Updated over a month ago

What are Issues?

Issues represent:

• Bugs - Technical problems

• Blockers - Things preventing progress

• Risks - Potential problems

• Concerns - Questions or uncertainties

• Defects - Quality issues

Viewing Issues

Issue List

Navigate to Issues to see all issues in your organization.

The list shows:

• Issue title

• Status

• Priority

• Assigned project(s)

• Created date

Project Issues

1

Open a project.

2

Go to the Issues tab.

3

See issues linked to that project.

Issue Groups

Issues can be organized into groups for better management:

• View issues by group

• Filter by group

• Create custom groups

Creating Issues

Create an Issue

1

Navigate to Issues or a project's Issues tab.

2

Click + New Issue.

3

Fill in the details:

• Title - Brief description of the issue

• Description - Full details

• Priority - Critical, High, Medium, Low

• Group - Category or type

• Project - Associated project (optional)

4

Click Create.

Quick Create

1

From the issues list, type in the quick input.

2

Press Enter.

3

Add details later.

Issue Properties

Property	Description
Title	Brief description
Description	Full details and context
Status	Current state
Priority	Importance level
Group	Category or type
Project(s)	Linked projects
Linked Items	Related tasks, requirements, etc.

Issue Status

Status	Meaning
Open	Issue is active, needs attention
In Progress	Being worked on
Pending	Waiting for something
Resolved	Fixed or addressed
Closed	No longer active

Issue Priority

Priority	Meaning
Critical	Immediate attention required
High	Important, address soon
Medium	Normal priority
Low	Address when possible

Linking Issues

Issues can be linked to many items for traceability:

Link to Projects

• An issue can affect multiple projects

• Project teams see relevant issues

Link to Tasks

• Show which tasks are blocked

• Track issue resolution progress

Link to Requirements

• Connect issues to business requirements

• Impact assessment for changes

Link to Documents

• Reference relevant documentation

• Attach evidence or reports

Link to Activities

• Connect to meeting notes

• Reference discussions about the issue

Creating Links

1

Open the issue.

2

Click Link and choose the item type.

3

Select the item to link.

4

View all links in the issue details.

Issue Groups

Organize issues by creating groups.

Create a Group

1

Go to Issues.

2

Click Manage Groups.

3

Click + New Group.

4

Enter a name (e.g., "Technical Bugs", "Process Issues").

5

Click Create.

Assign to Group

1

When creating or editing an issue, select the Group dropdown.

2

Choose a group.

3

The issue appears under that group.

Updating Issues

1

Open the issue.

2

Edit any field.

3

Changes save automatically.

Status changes are logged for audit purposes.

Issue Heatmap

1

Open a project.

2

View the issue heatmap.

3

See patterns of issue creation and resolution.

4

Identify problem periods.

Best Practices

Writing Good Issue Titles

• Be general

• Example: "Authentication & SSO"