Compliance & Standards

Kaana's commitment to security standards and regulatory compliance.

Security Standards

Infrastructure Security

Our infrastructure follows industry best practices:

Standard	Description
SOC 2	Security, availability, and confidentiality controls
TLS 1.3	Latest encryption for data in transit
AES-256	Strong encryption for data at rest

Application Security

• Regular security assessments

• Dependency vulnerability scanning

• Secure development practices

• Code review requirements

Data Protection

Encryption

All sensitive data is protected:

• In Transit – TLS 1.3 encryption for all connections

• At Rest – AES-256 encryption for stored data

• Backups – Encrypted backup storage

Access Controls

• Role-based access control (RBAC)

• Principle of least privilege

• Regular access reviews

• Multi-tenant data isolation

Privacy Compliance

General Practices

We follow privacy principles including:

• Data minimization (collect only what's needed)

• Purpose limitation (use data only as stated)

• Transparency (clear privacy policies)

• User rights (access, correction, deletion)

Your Rights

Depending on your location, you may have rights to:

• Know what data we collect

• Access your personal data

• Correct inaccurate data

• Delete your data

• Export your data

• Restrict processing

Contact us to exercise these rights.

Business Continuity

Availability

• High-availability infrastructure

• Geographic redundancy

• Automatic failover

• Regular uptime monitoring

Disaster Recovery

• Regular automated backups

• Point-in-time recovery capability

• Tested recovery procedures

• Recovery time objectives defined

Data Backup

Backup Type	Frequency	Retention
Database	Continuous	30 days
Full backup	Daily	30 days
Archive	Weekly	90 days

Vendor Management

Third-Party Security

All vendors are evaluated for:

• Security certifications

• Data handling practices

• Compliance status

• Incident response capability

Key Vendors

Vendor	Purpose	Compliance
Neon (PostgreSQL)	Database	SOC 2
Auth0	Authentication	SOC 2, ISO 27001
Stripe	Payments	PCI DSS Level 1
OpenAI	AI services	SOC 2
SendGrid	Email	SOC 2

Incident Response

Our Process

1

Detection

Identify and confirm the incident.

2

Containment

Limit the impact.

3

Investigation

Determine cause and scope.

4

Notification

Inform affected parties.

5

Remediation

Fix the issue.

6

Review

Prevent future occurrences.

Notification

We will notify you promptly if:

• Your data may have been compromised

• A security incident affects your account

• Action is required on your part

Security Documentation

Available Upon Request

For enterprise customers, we can provide:

• Security questionnaire responses

• Detailed architecture documentation

• Compliance attestations

• Penetration test summaries

Contact your account manager for access.

Continuous Improvement

We continuously enhance our security:

• Regular security training for staff

• Ongoing vulnerability assessments

• Security tool updates

• Process improvements

Questions?

Have compliance or security questions?

Contact our team for more information about our security practices.